For information on troubleshooting, please see below.
Click here for information about installation on a network (for those who have purchased a network/site licence).
For further support please email digitalgameshelp@catchup.org.uk.
A learner has forgotten their online password. How do we recover their password?.
Log in with your name (i.e. as the supporting adult/administrator).
On the 'Resources' menu, choose 'Catch Up Literacy Digital Games > Digital Games (online) - administration'.
Learners' user names and passwords are given underneath their name, in the left-hand column.
The previous scores of our pupils are not being saved.
Do users have access rights to the folder where the programme tries to save the scores?
Some computers in schools are configured to prevent pupils having access to some folders. A default installation of the programme might have installed the user score files into such a folder. Please see our network installation guide for ways of dealing with this.
In order for Catch Up Literacy Digital Games 3 to save user scores properly, the computer user has to have ‘permission’ to write to the file in which scores are stored.
Often, Windows Vista and Windows 7 prevent users from doing this. If that happens we need to change the permissions manually. Please click here for instructions on changing permissions manually.
A new version of the CD ROM which deals with this automatically is currently in testing. If you have purchased a Digital Games 3 and you would like this new disk, at no charge, when it is available please email: digitalgameshelp@catchup.org.uk
The program is prompting for a username. We have tried entering the names of pupils but it doesn't seem to be working.
Do you have the speakers switched on?
The programme needs the speakers switched on at the very beginning as the voice asks for various clarifications.
The log in screen is for the individual learner (the pupil) to use, to enter their name. This is to enable the programme to track the learner's progress over time.
When the learner enters their name, the programme asks aurally if they have used the programme before. If they have played before, they click the tick and the game looks for their record.
If they have not played before, they click the cross and the programme asks them aurally to check that they have spelled their name correctly; if they have, they click the tick and the programme creates a user record for them.
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